Hi All,
I recently started using a new PC, however I couldn't remember my password so sent a new password request. Unfortunately I requested against an incorrect email account where a duplicate account had been created for a previous issue.
Anyway when I signed in I got a message that my ID had been blocked, which is when I realised my mistake. My problem now is that I can't sign out of that account on my new PC to sign in on the correct account. So I'm stuck between two machines.
Are you able to provide any advice on how I get out of the incorrect account to allow me to log in with the correct one?
Kind regards
Meadowsweet
P.s I have sent some emails about this but not received any response.
Hi Rachel,
If I recall correctly, when your account becomes blocked from too many log in attempts or whatever, it's for a period of time e.g. 30 minutes and then you get another chance to try and log in again.
If you are logged in on your other account, can you not just hit "Logout" in the top right corner of the site?
Not sure if admin are thin on the ground at the minute (holidays? illness? not sure) but I'll send them a message to come and read this and help.
All Love and Reiki Hugs
It appears that the "logout" button doesn't work, so I seem to be stuck. I've searched my PC to see if I can somehow delete where its being remembered but currently I'm a bit stuck.
Thank you for passing the message on, its very much appreciated. 🙂
You may have to clear your browser cookies then, though bear in mind that can clear ALL your cookies, which includes log in information etc. that is remembered for other sites too.
All Love and Reiki Hugs
Tried deleting all the browser cookies... Still the same issue. Wonder if Admin could boot me out as I am really stuck.
Well I've sent them a message. Not heard anything back yet.
Thank you... I do appreciate your help with this...
I think they must be on holiday or something. All very quiet in admin land. 😮
Apologies Rachel, and Giles
unfortunately not on holiday, just buried under a pile of paperwork.
Can you pm me the username & email for both accounts please Rachel
Thanks
🙂
Weirdly a power cut managed to log me out of the incorrect account and allowed me to log in with my correct account... so I'm back and very happy to be here again.
Thank you both.
Good news! 🙂
Now we've just got to figure out why your posts keep getting moderated.... 😮
Snigger... I was wondering about that. How weird. lol
I'm nothing but trouble atm it seems...